Please see the following pages for format-specific help and common questions.
If there is anything you need further help or assistance with, or you have an issue that isn't answered here then please just contact us and we will be more than happy to help.
Synchronization is where we extract the metadata and files withing a package, process them and make the package available for download. There are a few reasons why a package may fail to complete this process:
- Incomplete or malformed package metadata
- Corruption or errors in creating the package
- A temporary problem with back-end package processing
In some cases, especially with a temporary problem with package processing, synchronizing the package may resolve the issue. For instructions, please see Package Resynchronization.
In the case of a corrupt package, or missing / incomplete metadata, resynchronizing the package will not resolve the issue. You would need to fix the problem with the package itself and then re-upload the package again.
It is likely that you have not installed the GPG key for this repository. You can download the repository GPG key from Cloudsmith and install it. There is contextual documentation for this in your repository for whichever format you are working in.
Contact us here. We're always happy to help!
Updated about a month ago