If you need to speak with a real person at Cloudsmith (hey, engineers are people too!), then great, not only do we love speaking with people, it's really easy to do. Depending on your urgency, please select from the following ways to communicate with us, ranging in preference:
Our live chat system, which we try to locate on every website we run, is powered by the fantastic folks over at Intercom. You can find it as a little blue widget on the bottom-right of every page (see below), and clicking on it gets you a direct line to us (how cool is that!?) Our engineers are electrified if they fail to reply, so a reply is essentially guaranteed. This is our preferred method of communication for the large majority of our customers, especially if you need support while actually using the website. Either way, say hello!
We also support a nifty contact form on our website, if you'd prefer to send us the slightly more modern equivalent of an email without the hassle (perhaps your issue doesn't need instant feedback, or you'd like to upload attachments to us, too). Technically this goes to the same place as our email as described below, so it comes with the same time constraints and caveats as listed below. You can take comfort in knowing that we do read everything that is sent to us though!
If you'd rather use your own email client to send us a message instead of the contact form, you can send us an email with fancy borders instead. In order for us to handle your email in the most effective way, please direct your email to one of the following places depending on the type of enquiry (removing
+nospam where appropriate):
- General enquiries: [email protected]
- Support enquiries: [email protected]
- Privacy enquiries: [email protected]
- Security enquiries: [email protected]
- Job enquiries: [email protected]
We try to avoid using email as much as possible so it might take us a little longer to reply (if you need one) via this route. If you need a little more urgency then we'd recommend the live chat method above! The exception is for security enquiries which are always diverted into a high priority channel using the virtual equivalent of dialling the bat phone.
If you'd like to set up a call with us to walk through an issue or talk to us, please contact us via Intercom or email support and we will schedule a call for you.
We like to think we're pretty hip, err, modern like all of you cool kids out there today, so now we're also on this "socialisation medium" thing we keep hearing about. You can reach out to us using all of the following methods (hopefully it's positive!):
Yes, we also hate the fact that we couldn't get the same handle across the websites.
Lastly and definitely least (in terms of speed) is the traditional snail mail method. Although we'd absolutely love to read a hand-written letter, we can't guarantee a reply since we've only been classically trained in keyboard communication. This method is best reserved for legal enquiries although if you'd like to send us a post-card, some swag or even just a thank you note, we'd absolutely love to have them. Our address for all mail correspondence is:
Cloudsmith Ltd 33 Malone Road Belfast BT9 6RU United Kingdom
Updated almost 2 years ago